FOLLOW-UP ON INSURANCE CLAIMS

Follow-up is the most important part of the service we provide and one of the most time consuming aspects of collections.

This service distinguishes ProMed Billing Solutions from most billing services. We follow-up on all claims that are processed.  Most billing services only send claims and do not follow-up!

Fourteen (14) days after your first claims are submitted, your entire account is followed-up. We do not use paper tracers, because they are ineffective. In most cases, we know what claims are being paid before it reaches your office because of our repetitive contact with the insurance company.

Insurance companies are known for slow payment due to the high volume of claims they receive. Our goal is to obtain payment quickly through constant follow-up.  If claims are not accurate it will delay payments further.

All communication related to the follow-up of claims is inputted into our collection screens which allows us to effectively communicate with the insurance companies.

We maintain contacts at most insurance companies which enables ProMed Billing Solutions to resolve issues and obtain payment promptly.  By contacting the insurance company directly, we determine whether claims are pending due to information required from the insured or the Doctor's office.